AMELIARA Shipping Policy

At AMELIARA, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Netherlands: 5–10 business days
• Europe: 5–12 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable free shipping offer will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available). Tracking information may take up to 48 hours to become active.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be charged by your local customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

AMELIARA is not responsible for:

• Delays caused by incorrect or incomplete addresses.
• Lost packages resulting from incorrect shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged package and item(s). We will review the case and arrange a replacement or refund where appropriate.